Our Policies  

NOTE: This policy is for SHIPPING and does NOT apply to Local Delivery.

SHIPPING WITHIN CANADA is $18.99 CAD for each box of 1 to 6 jars. Please allow 1-8 business days.

SHIPPING TO CONTINENTAL USA is $21.49 CAD for 1 jar OR $31.63 CAD for each box of 2 to 6 jars. Please allow approximately 8 business days.

Please allow 1 business day for processing.

If an order will be delayed for any reason, you will be notified before items are shipped.

QUESTIONS/CONCERNS: If you have any questions or concerns regarding this policy, please call or text us at (902) 249-1717.

If you aren't completely satisfied with your purchase for any reason, our policy at this time is to accept returns in exchange for store credit only unless an exception for a monetary refund is granted by us in writing. This policy helps to protect us against chargeback fraud.

Requests for monetary refunds will be considered on a case-by-case basis. Please call or text us at (902) 249-1717 to make a request.

NOTE: Discounted items are final sale and cannot be returned.

Returned items must be postmarked within 30 days of their date of purchase and must be in new and unused condition with original tags and labels attached.

Include your receipt and your email address with the item and mail it to: PROBIOTIC SKINCARE, 4816 HWY 201, Bridgetown, Nova Scotia, B0S 1C0, Canada.

You will be responsible for return shipping charges unless otherwise indicated by us in writing.

We will notify you by email once we've processed your return.

OUR COMMITMENT:

PROBIOTIC SKINCARE is committed to protecting your privacy.

We utilize Square Canada, Inc for payment processing and Canada Post for shipping services.

We do not share customer information with any other parties or for any other purposes besides payment processing, shipping or as required by law.

PAYMENT PROCESSING:

All orders are processed using Square Canada, Inc. Their Privacy Policy can be viewed here:

https://squareup.com/ca/en/legal/general/privacy-no-account

SHIPPING:

All shipping services are provided by Canada Post. Their Privacy Policy can be viewed here:

https://www.canadapost-postescanada.ca/cpc/en/our-company/transparency-and-trust/privacy-centre/privacy-policy.page

MARKETING:

We do not utilize any third parties for customer retention, marketing campaigns (email, text, etc.) or for any other type of marketing that would require the sharing of customer information.

QUESTIONS/CONCERNS:

If you have any questions or concerns regarding this policy, please call or text us at (902) 249-1717.